Improving Digital Zoning Codes: Focus on Customer Experience

Many of today’s zoning codes suffer from more than just well-documented deficiencies of dated policy and non-representative values. This session will explore how digital delivery and workflow integration can revolutionize access, transparency, and administration of all zoning codes-resulting in more equitable experiences for all community members. The session will cover the benefits of using modern digital platforms for zoning code access and communication and how digital delivery of these codes can ensure a faster, more efficient, and more equitable development process by integrating procedures, guidelines, and regulations. The session will address common challenges to overcoming poorly organized zoning codes and unclear procedures and will offer practical solutions for designing user-centered integrated solutions that speed service and improve constituent and staff satisfaction. Participants will gain insights on best practices to employ and will learn about successes won through case studies. Ultimately, this session aims to equip attendees with the knowledge and tools necessary to measurably improve the performance of their code, regardless of community size or resources.

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